Traci Kim
About Traci Kim
Traci Kim serves as the Salesforce Administration Lead at American Tower, where she has worked since 2019. She has a background in various roles within the company and previously held positions at Voya Financial and American Tower.
Current Role at American Tower
Traci Kim currently holds two positions at American Tower: Senior Product Support Analyst and Salesforce Administration Lead. She has been in these roles since 2019, contributing to the company's operations in Boston, Massachusetts. As a Senior Product Support Analyst, she focuses on providing technical support and solutions for product-related issues. In her capacity as Salesforce Administration Lead, she manages the Salesforce platform to enhance customer relationship management and streamline business processes.
Previous Experience at American Tower
Traci Kim has extensive experience at American Tower, having worked in various roles from 2013 to 2019. She began as a Customer Service Representative, where she developed her skills in client interaction and support. She then transitioned to the Sales Operations Analyst role, where she worked for four years, focusing on sales processes and operational efficiency. Her final position before her current roles was as a Product Support Analyst for 11 months.
Experience at Voya Financial
Before joining American Tower, Traci Kim worked at Voya Financial as Lead Recordkeeper from 2007 to 2013. During her six years in this role, she was based in New York, New York. Her responsibilities likely included managing client records and ensuring compliance with financial regulations, contributing to her expertise in customer service and operational management.
Education and Expertise
Traci Kim earned a Bachelor of Fine Arts degree in Writing, Literature, and Publishing from Emerson College, where she studied from 2003 to 2007. This educational background has equipped her with strong communication and analytical skills, which she applies in her current roles in product support and Salesforce administration.