Wendy Joseph Tomaiolo
About Wendy Joseph Tomaiolo
Wendy Joseph Tomaiolo is a Manager of IT Communications & Enablement at American Tower, where she has worked since 2023. With a background in technical writing and instructional development, she has led initiatives to improve IT communication interfaces and training programs, earning recognition for her skills in empathetic listening and conflict resolution.
Current Role at American Tower
Wendy Joseph Tomaiolo serves as the Manager of IT Communications & Enablement at American Tower, a position she has held since 2023. In this role, she focuses on enhancing communication strategies and enabling effective IT solutions within the organization. Her responsibilities include overseeing IT communication initiatives and ensuring that employees have the necessary tools and resources to collaborate effectively in a hybrid work environment.
Previous Experience at American Tower
Wendy worked at American Tower for a total of nine years, holding various positions. She served as a Senior Technical Writer from 2011 to 2020, where she contributed to technical documentation and communication strategies. Following this, she took on the role of Sr. Specialist in IT Instructional Development from 2020 to 2023, focusing on training and development initiatives. During her tenure, she led a project to redesign the IT communications interface, which received positive feedback for its usability.
Education and Expertise
Wendy holds a degree in Business/Corporate Communications from Quinsigamond Community College and has also studied Business Teacher Education at Salem State University. Her educational background has equipped her with skills in communication and instructional development. She is recognized for her expertise in empathetic listening, which has played a significant role in resolving complex team conflicts.
Technical Writing and Editing Experience
Wendy has extensive experience in technical writing and editing, having worked as a Contract Technical Editor/Writer from 1997 to 2007 and as a Senior Technical Writer at Synopsys Inc for eight months in 2007-2008. She continued her technical writing career as a Contract Technical Writer from 2008 to 2011. Throughout her career, she has developed and implemented systems to track the effectiveness of IT communications, leading to measurable improvements in communication efficiency.
Achievements in IT Training and Collaboration
Wendy has developed a comprehensive IT training program that has improved employee engagement and knowledge retention at American Tower. She has also played a key role in enhancing remote collaboration tools, which resulted in improved productivity across global offices. Her initiatives have contributed to a more effective communication environment within the organization.