Holly Stroup
About Holly Stroup
Holly Stroup is a Dock Clerk at Americold Logistics, LLC, with extensive experience in customer service and problem resolution across various industries, including banking and energy. She holds a Bachelor of Business Administration in Industrial and Organizational Psychology from Southern New Hampshire University.
Work at Americold
Currently, Holly Stroup serves as a Dock Clerk at Americold Logistics, LLC. since 2020. In this role, she utilizes her strong skills in incident resolution, which are essential for managing dock operations effectively. Her responsibilities include coordinating shipments and ensuring that logistics processes run smoothly. The position requires a high level of attention to detail and the ability to resolve issues promptly, contributing to the overall efficiency of the supply chain.
Education and Expertise
Holly Stroup holds a Bachelor of Business Administration (BBA) with a focus on Industrial and Organizational Psychology from Southern New Hampshire University. She completed her degree from 2018 to 2022. This educational background enhances her understanding of customer service dynamics and problem resolution strategies, making her well-equipped for her roles in various industries.
Background in Customer Service
Holly Stroup has extensive experience in customer service across multiple sectors, including banking and energy. She worked at FirstEnergy as a Customer Service Representative from 2008 to 2011. Her tenure at Santander Bank, N.A. included various roles such as Corporate Complaints Advisor and Problem Escalation Agent, where she developed strong analytical skills in resolving customer complaints and escalations.
Professional Experience at Santander Bank
Holly Stroup's career at Santander Bank, N.A. spanned several years, where she held multiple positions. She served as a Corporate Complaints Advisor from 2016 to 2017 and as a Problem Escalation Agent from 2017 to 2018. Additionally, she worked as a Santander Branch Assist Representative II from 2013 to 2016. These roles required her to engage with customers directly and address their concerns, further honing her customer service and problem-solving skills.