Kenneth Smith
About Kenneth Smith
Kenneth Smith serves as the CSR Lead at AmeriCold Logistics, LLC, where he has worked since 2014. With a background in operations management and customer service, he has over 30 years of experience in the logistics and supply chain industry.
Work at AmeriCold Logistics
Kenneth Smith has been employed at AmeriCold Logistics, LLC. as a CSR Lead since 2014. His role involves overseeing customer service operations and ensuring efficient communication between the company and its clients. Smith previously held the same position at AmeriCold from 2010 to 2018, accumulating a total of eight years of experience in this capacity. His long tenure at AmeriCold reflects his expertise in logistics and customer service.
Previous Experience in Logistics
Prior to his current role, Kenneth Smith worked at Lineage Logistics as an Operations Manager from 2020 to 2023. His responsibilities included managing logistics operations and improving efficiency in the supply chain. Before that, he served as a CSR Lead at Millard Refrigerated Services from 2010 to 2014. His extensive background in logistics also includes 18 years as a Cine Operator at Fujicolor, where he gained valuable operational experience.
Education and Expertise
Kenneth Smith studied CAD/CADD Drafting and Design Technology at Trinity Valley Community College from 1988 to 1990. He completed his high school education at Terrell High School from 1988 to 1991. His educational background supports his skills in warehouse management systems and freight operations, which are critical in his roles within the logistics sector.
Skills in Customer Service and Operations Management
Kenneth Smith possesses strong skills in customer service, particularly within the logistics industry. His experience spans various roles that emphasize operations management and inventory control. His commitment to customer service is evident through his long-standing career in the logistics sector, where he has consistently focused on enhancing client relations and operational efficiency.