Michelle Hall
About Michelle Hall
Michelle Hall is a Customer Care Manager at Americold Logistics, LLC, with extensive experience in customer service and sales within the logistics sector. She has a background in freight and sales, complemented by degrees in International Business and Travel & Tourism Management.
Work at Americold
Michelle Hall has been serving as the Customer Care Manager at Americold Logistics, LLC. since 2020. In this role, she is responsible for overseeing customer care operations, ensuring effective communication and support for clients. Her extensive background in logistics and customer service contributes to her ability to manage customer relationships and address their needs efficiently.
Previous Experience at Globe Express Services
Michelle Hall worked at Globe Express Services for a total of ten years, holding multiple positions. She began as a Sales Coordinator from 2000 to 2010, then transitioned to Sales and Marketing Coordinator from 2010 to 2013. Following that, she served as Sales and Marketing Assistant from 2013 to 2016, and finally as Sales Manager – International Logistics from 2016 to 2018. This progression provided her with a comprehensive understanding of sales and marketing within the logistics sector.
Experience at DACHSER USA
From 2018 to 2020, Michelle Hall worked as the Customer Service Manager - Key Accounts at DACHSER USA in Atlanta, Georgia. In this role, she managed key customer accounts, focusing on enhancing customer satisfaction and service delivery. This position further developed her skills in customer relationship management.
Education and Expertise
Michelle Hall holds a Bachelor of Business Administration (BBA) in International Business from The University of Georgia, where she studied from 1992 to 1996. Additionally, she earned an Associate of Science (AS) in Travel & Tourism Management from Johnson & Wales University - Rhode Island, studying from 1989 to 1991. Her educational background, combined with her expertise in Ocean Transportation, equips her with essential skills for the logistics and supply chain industry.
Background in Freight and Sales
Michelle Hall has a solid background in freight and sales, which enhances her ability to manage customer relationships effectively. Her strong negotiation skills are crucial in her current role, allowing her to navigate complex customer interactions and ensure satisfaction in the logistics sector.