Rachel Head
About Rachel Head
Rachel Head serves as the OLAS Regional Support for the Central Region at Americold Logistics, LLC., where she has worked since 2019. With a background in customer service and office management, she has developed expertise in payroll processes and strong skills in Microsoft Office applications.
Work at Americold
Rachel Head has been employed at Americold Logistics, LLC. since 2010. She currently holds the position of OLAS Regional Support for the Central Region, a role she has occupied since 2019. Prior to this, she served as an Office Manager from 2015, where she managed various administrative tasks. Rachel began her career at Americold as a CSR/Billing Associate, where she worked for five years. Her extensive experience within the company highlights her commitment and adaptability in various roles.
Education and Expertise
Rachel Head completed her high school education at Menasha High School, earning a High School Diploma between 1997 and 2001. She furthered her education at Ashworth College, where she studied Health Care Administration and Management, achieving a Medical Office Assistant Certification in 2015. Rachel possesses expertise in managing payroll processes specifically within the logistics and supply chain industry, which enhances her effectiveness in her current role.
Background
Before joining Americold, Rachel Head gained experience in customer service roles. She worked at West Corporation as a Customer Care Associate for ten months in 2009 and at Convergys as a Customer Service Rep 2 from 2006 to 2008. These positions provided her with foundational skills in customer interaction and service delivery, which she has continued to develop throughout her career.
Skills and Proficiencies
Rachel Head possesses strong skills in phone etiquette, which enhances her customer interactions and service delivery. Additionally, she has a robust proficiency in Microsoft Excel and Microsoft Word, contributing to her effectiveness in office management. These skills are essential in her current role, where efficient communication and data management are crucial.