Rena Hollen
About Rena Hollen
Rena Hollen is a Customer Service Representative currently employed at Americold Logistics, LLC. She has extensive experience in customer service roles across various companies in the Fayetteville, North Carolina area.
Work at Americold
Currently, Rena Hollen serves as a Customer Service Representative at Americold Logistics, LLC. since 2019. In this role, she is responsible for generating necessary paperwork and information for customer work orders, including managing special requests and expediting orders. Rena schedules and tracks loads to ensure they are empty and closed, while maintaining updated reports for operational efficiency. She acts as a liaison between customers and the warehouse, facilitating smooth account administration and order processing.
Previous Employment Experience
Rena Hollen has a diverse background in customer service roles. She worked at Sykes Enterprises, Incorporated as a Customer Service Representative for four months in 2018. Prior to that, she spent three years at hhgregg in the same position. Rena also held a role as a Wireless Specialist at Sprint for one year and was a Head Cashier at Canteen, NA for one year. Additionally, she worked as a Sales Associate at JCPenney for two years.
Education and Expertise
Rena Hollen studied at Colorado Technical University, where she earned an Associate of Science in Health Administration Services from 2015 to 2018. Her education focused on Health and Health Care Administration/Management. She also completed her General Studies at Christiana High School, where she received her diploma in 2005.
Customer Service Responsibilities
In her customer service roles, Rena Hollen has developed a range of responsibilities. She ensures accurate invoicing by verifying computer-generated invoices and resolving discrepancies. Rena handles the resolution of refused products and manages over, short, and damaged (OS&D) orders. Additionally, she provides comprehensive clerical support, including managing paperwork, maintaining files, and operating office equipment.