Scott Petersen
About Scott Petersen
Scott Petersen serves as the ANZ Service Desk Manager at Americold Logistics, LLC., where he has worked since 2016. He has a background in Information Technology and extensive experience managing IT projects and teams across the Asia region.
Work at Americold
Scott Petersen has served as the ANZ Service Desk Manager at Americold Logistics, LLC. since 2016. In this role, he is responsible for overseeing the service desk operations within the Australia and New Zealand region. His position involves managing technology aspects of service management and ensuring effective support for end users. Scott's tenure at Americold has contributed to the company's operational efficiency in Laverton North, Victoria.
Education and Expertise
Scott Petersen studied at Victoria University, where he earned a Bachelor of Business with a focus on Information Technology from 1993 to 1996. His educational background provides a solid foundation for his extensive career in IT service management and project management. Additionally, he attended Overnewton College from 1987 to 1992, further enhancing his academic credentials.
Background
Scott Petersen has a diverse professional background in IT management. He began his career as a Helpdesk Team Leader at CSL, where he worked for six years from 1999 to 2005. He then progressed through various roles at Thomson Reuters, including Service Desk Manager, IT Operations Manager, and IT Project Manager, accumulating significant experience in managing large-scale IT projects and teams across the Asia region.
Achievements in IT Project Management
Throughout his career, Scott Petersen has managed large-scale IT projects with budgets ranging from $200K to $8M. His projects have included Standard Operating Environment (SOE) deployments and office relocations across Asia. He has also led medium-sized teams supporting up to 5000 end users, demonstrating his capability in overseeing complex IT operations and ensuring successful project outcomes.
Previous Roles at Thomson Reuters
Scott Petersen held multiple positions at Thomson Reuters, contributing to his expertise in IT service management. He served as Service Desk Manager for Australia and New Zealand from 2008 to 2011, followed by roles as IT Operations Manager from 2011 to 2013, and IT Project Manager from 2013 to 2015. His experience at Thomson Reuters involved overseeing hardware and software deployments, network upgrades, and application development projects.