Sherunda Mc Kinney
About Sherunda Mc Kinney
Sherunda McKinney is a Customer Care Manager in Business Development at Americold Logistics, LLC., where she has worked since 2019. She has extensive experience in logistics and real estate, having held various roles at Americold and currently serving as a Licensed Realtor at Better Homes and Gardens Real Estate Metro Brokers since 2017.
Current Role at Americold Logistics
Sherunda McKinney serves as the Customer Care Manager in Business Development at Americold Logistics, LLC. since 2019. In this role, she acts as the primary liaison with key accounts and operations, ensuring that service expectations are met. She is responsible for defining and implementing communication and escalation processes, which are essential for maintaining customer satisfaction and operational efficiency. Her focus on process improvement has contributed to the overall effectiveness of the customer care team.
Previous Experience at Americold Logistics
Prior to her current position, Sherunda McKinney held several roles at Americold Logistics, LLC. She worked as an Inside Sales Coordinator in Business Development from 2017 to 2019. Before that, she served as a Senior Collections Associate from 2012 to 2017 and as an Account Manager from 2005 to 2012. Her extensive experience at Americold has equipped her with a deep understanding of logistics and supply chain operations.
Career Background at IBM and UPS
Sherunda McKinney began her career at IBM, where she worked as a Quote Desk Customer Service representative from 2001 to 2005. This role provided her with foundational customer service skills in a corporate environment. Additionally, she worked as a Sorting Associate at UPS from 2000 to 2001, gaining early experience in logistics operations. These positions contributed to her expertise in customer care and operational processes.
Real Estate Career
Since 2017, Sherunda McKinney has also been a Licensed Realtor with Better Homes and Gardens Real Estate Metro Brokers. In this capacity, she applies her customer service and business development skills to assist clients in buying and selling properties. Her dual career in real estate and logistics demonstrates her versatility and ability to manage multiple professional responsibilities.
Education and Nursing Background
Sherunda McKinney studied at Tuskegee University, where she achieved a degree in Registered Nursing from 1997 to 2000. This educational background provided her with knowledge in healthcare, which complements her skills in customer service and management. Although her career has shifted towards business development and real estate, her nursing education contributes to her understanding of client needs and service delivery.