Traci Hughes
About Traci Hughes
Traci Hughes is a Senior Customer Service Representative with extensive experience in logistics and massage therapy. She has worked in various roles, including as an instructor and a licensed massage therapist, and possesses strong analytical and team-building skills.
Work at Americold
Traci Hughes has been employed at Americold Logistics, LLC. since 2012. She served as a Customer Service Representative for nine years until 2021, when she transitioned to the role of Senior Customer Service Representative. In her current position, she has been working for three years. Her responsibilities include managing customer inquiries and ensuring satisfaction within the logistics framework.
Education and Expertise
Traci Hughes studied General Studies at Russellville High School, where she earned her High School Diploma. She furthered her education at the River Valley School of Massage, achieving her Licensed Massage Therapist (LMT) certification in 2004. Additionally, she has expertise in logistics software, including JDA, SAP, I3PL, and OLAS, which supports her role in the logistics and supply chain industry.
Background
Traci Hughes has a diverse professional background. She worked at Star Industries as an Instructor from 2001 to 2010, gaining valuable teaching experience. Following this, she was employed at Entergy as an ANO RBCA from 2010 to 2012. Her career in customer service began at Americold Logistics, where she has since developed her skills in logistics and customer relations.
Achievements in Customer Service
In her role as Senior Customer Service Representative at Americold, Traci Hughes specializes in enhancing customer satisfaction. She utilizes her analytical skills and team-building abilities to improve service delivery and customer experiences. Her extensive experience in the logistics sector contributes to her effectiveness in this position.
Massage Therapy Career
Traci Hughes has been a Licensed Massage Therapist since 2004. She has practiced for 20 years, providing therapeutic massage services. Her training at the River Valley School of Massage has equipped her with the skills necessary for her work in this field, where she focuses on therapeutic techniques to promote wellness.