Ivan Aragon
About Ivan Aragon
Ivan Aragon is a Customer Service Representative at Americor, where he has worked since 2021 in Irvine, California. He has a background in customer service and marketing, with previous roles at Wells Fargo, The Coffee Bean & Tea Leaf®, and The Strategic Performance Institute.
Work at Americor
Ivan Aragon has been employed at Americor as a Customer Service Representative since 2021. In this role, he enhances customer experience by finding innovative solutions within a call center environment. He manages escalated client calls with professionalism and courtesy, ensuring that customer needs are addressed effectively. His work contributes to the overall customer satisfaction and operational efficiency of the company.
Previous Employment Experience
Before joining Americor, Ivan Aragon worked at Wells Fargo as a Bank Teller for six months in 2021. His experience also includes a position as a Barista at The Coffee Bean & Tea Leaf® from 2019 to 2021, where he worked for two years in the Orange County area. Additionally, he served as a Shift Lead at Boba Time, Inc. for 11 months from 2018 to 2019. His diverse background in customer service roles has equipped him with valuable skills in managing client interactions.
Education and Expertise
Ivan Aragon studied at California State University, Fullerton, where he earned a Bachelor of Arts in Marketing from 2017 to 2021. His academic background provides him with a solid foundation in marketing principles, which he applies in his current customer service role. His skills include multitasking and efficiently switching between multiple screens and systems to provide accurate information to clients.
Internship Experience
Ivan Aragon gained experience as a Senior Marketing Intern at The Strategic Performance Institute from 2020 to 2021 for six months. This role allowed him to develop marketing skills and gain insights into strategic performance initiatives. His internship experience complements his educational background and enhances his capabilities in customer service and marketing.