Jeffrey Miller
About Jeffrey Miller
Jeffrey Miller is the Senior IT Director of Enterprise Support at Amherst, where he focuses on improving support processes and resolving major incidents. With over 20 years of experience in IT service management, he has held various roles in organizations such as Smartmatic and Ochsner Health System.
Current Role at Amherst Holdings
Jeffrey Miller serves as the Senior IT Director of Enterprise Support at Amherst Holdings. He began this role in 2024 and has been with the company for eight months. In this position, he focuses on improving and simplifying the support process by collaborating with product management and engineering teams. His responsibilities include overseeing enterprise service desk operations and ensuring effective support solutions are implemented.
Previous Experience in IT Management
Prior to his current role, Jeffrey Miller held various positions in IT management. He worked at Smartmatic as the IT Service Delivery Manager from 2019 to 2020 in the Greater Los Angeles Area. He also served as an IT Managing Consultant for Service Desk at Tallahassee Memorial HealthCare in 2014 and at Ochsner Health System from 2012 to 2013. His experience spans over 20 years in the IT industry, focusing on enterprise service desk and field services.
Educational Background in Computer Science
Jeffrey Miller studied at Williamsburg University, where he earned a Bachelor of Science degree in Computer Science. This educational background has equipped him with the foundational knowledge necessary for his extensive career in IT management and support services.
Expertise in IT Service Management
Jeffrey Miller possesses broad knowledge of ITIL and global IT service desk technologies and platforms. He is committed to resolving major incidents through proactive problem management. His expertise includes designing, developing, and managing enterprise service desk operations, which enhances customer experiences and streamlines support processes.
Advocacy for Collaborative Communication
Jeffrey Miller advocates for a feedback culture within his teams. He emphasizes the importance of setting clear expectations through collaborative communication, goal setting, and performance management. This approach fosters an environment where team members can contribute effectively to the support process and overall service delivery.