Joy Shutters Helbing
About Joy Shutters Helbing
Joy Shutters Helbing is a Senior Salesforce Administrator at Amherst Holdings, with over two decades of experience in various roles, including Salesforce consulting and administration. She actively participates in Salesforce community initiatives and is known for her strong communication skills and problem-solving abilities.
Work at Amherst Holdings
Joy Shutters Helbing has been employed at Amherst Holdings as a Senior Salesforce Administrator since 2022. In this role, she is responsible for managing Salesforce systems and ensuring optimal performance for the organization. Her expertise in Salesforce administration contributes to the efficiency and effectiveness of the company's operations.
Previous Experience in Salesforce Administration
Before joining Amherst Holdings, Joy worked as a Salesforce Administrator at The Mom Project from 2021 to 2022. She also served as a Salesforce Solution Consultant at The Architech Club from 2020 to 2021. Additionally, she held the position of Senior Salesforce Administrator at Envoy Global from 2015 to 2019. Her extensive experience in Salesforce administration spans multiple organizations, showcasing her proficiency in the field.
Background in Customer Service and Management
Joy's career includes significant roles outside of Salesforce administration. She worked at Apartments.com as a System Administrator from 2000 to 2015, and prior to that, she was an Office Manager at Helzberg Diamonds from 1998 to 2003. Additionally, she spent 12 years at YMCA of the USA in various capacities, including Lifeguard, Instructor, and Coordinator. These roles have equipped her with strong customer service and management skills.
Education and Professional Development
Joy earned a Bachelor of Arts degree in English from Iowa State University, where she studied from 1992 to 1996. She also completed her high school education at Wheaton Central High School, graduating in 1992. In addition to her formal education, she has been actively studying Salesforce and related fields through Trailhead by Salesforce, achieving various certifications and designations since 2015.
Community Involvement and Interests
Joy participates in the #MVPOfficeHours initiative, which supports Salesforce professionals in the community. She is also actively involved in the ChicagOhana community, a network for Salesforce professionals in the Greater Chicago Area. Her interests include troubleshooting and problem-solving, particularly in the context of customer service and Salesforce administration.