Juan Carlos Chaves
About Juan Carlos Chaves
Juan Carlos Chaves is an Expense Management Analyst with over nine years of experience in customer service, administration, and data analysis. He has previously worked at Amazon and Western Union, where he demonstrated a strong ability to exceed quality assurance expectations and enhance customer satisfaction.
Current Role at Amherst Holdings
Juan Carlos Chaves serves as an Expense Management Analyst at Amherst Holdings, a position he has held since 2021. In this role, he focuses on managing expenses and optimizing financial processes. His responsibilities include analyzing financial data, identifying cost-saving opportunities, and ensuring compliance with company policies. His experience in data analysis contributes to effective expense management strategies within the organization.
Previous Experience at Amazon
Before joining Amherst Holdings, Juan Carlos Chaves worked at Amazon as an Investigations Specialist from 2017 to 2019. During his two years at Amazon, he was recognized for consistently exceeding quality assurance expectations. He played a key role in investigating issues and identifying areas for operational improvement, which enhanced overall efficiency in the department.
Experience at Western Union
Juan Carlos Chaves was employed at Western Union as a DRT Fraud Prevention Analyst from 2015 to 2017. His work in Santa Ana, San Jose, Costa Rica, involved monitoring transactions for fraudulent activities and implementing preventive measures. His contributions during this time helped to strengthen the company's fraud prevention strategies.
Education in Human Talent Management
Juan Carlos Chaves studied Human Talent Management at Universidad Latina de Costa Rica from 2017 to 2018. He achieved a Technical degree during this one-year program, which provided him with foundational knowledge in human resources and talent management practices. This education supports his professional roles in customer service and administration.
Professional Background and Skills
With a total of nine years of experience, Juan Carlos Chaves has developed a strong background in customer service, administration, and data analysis. He is known for his problem-solving skills and ability to improve customer satisfaction. His proactive approach to identifying opportunities for improvement has been a consistent theme throughout his career.