Wyatt Taylor
About Wyatt Taylor
Wyatt Taylor is the Director of Customer Success at Amperon in Louisville, Kentucky, with a background in energy intelligence and hospitality industries.
Current Role at Amperon
Wyatt Taylor currently serves as the Director of Customer Success at Amperon in Louisville, Kentucky. His responsibilities include building out and scaling the customer success and support strategy, function, and team for the company's AI-powered forecasting solution.
Previous Experience at Wood Mackenzie
Before joining Amperon, Wyatt Taylor worked at Wood Mackenzie as the Head of Customer Success Operations & Tech Touch from 2022 to 2023. Prior to that, he held the position of Manager, Customer Focus (Customer Success & Service) from 2020 to 2022. His roles were based in Louisville, Kentucky, and involved managing customer success operations and developing strategies to enhance customer engagement.
Career at Genscape, Inc.
Wyatt Taylor's tenure at Genscape, Inc. spanned five years, during which he served as Manager, Client Services (Customer Success & Service) from 2015 to 2020. Prior to this role, he was a Product Training Specialist (Customer Success) from 2013 to 2015. His contributions in these roles were pivotal in enhancing client services and customer success strategies.
Educational Background
Wyatt Taylor holds a Master of Business Administration (M.B.A.) in Entrepreneurship/Entrepreneurial Studies from the University of Louisville, which he attained from 2012 to 2014. He also earned a Bachelor of Science (B.S.) in Business Economics from the same institution, studying from 1997 to 2008.
Skills and Technical Proficiencies
In his professional career, Wyatt Taylor has acquired proficiency in using various customer success platforms, including Strikedeck, Gainsight, and Medallia. He is also adept with tools like Hubspot, Freshdesk, Pardot, PowerBI, API-based tools, and Custellence. Additionally, he has extensive experience with Salesforce and Office 365 tools, enhancing his capabilities in customer success roles.