André Martins
About André Martins
André Martins is a Senior Product Support Specialist at Amplemarket in Lisbon, Portugal, with extensive experience in customer service and support roles at companies like Pipedrive, Sitel Group, and SELLBYTEL Group.
Current Role at Amplemarket
André Martins currently holds the position of Senior Product Support Specialist at Amplemarket in Lisbon, Portugal. In this role, he focuses on providing top-tier support and troubleshooting for various products. His responsibilities likely involve resolving complex customer issues, collaborating with different departments to enhance product functionality, and ensuring customer satisfaction through high-quality support services.
Previous Experience at Pipedrive
Before joining Amplemarket, André Martins worked as a Tier 2 Customer Service Specialist at Pipedrive for three years, from 2021 to 2024, in Lisbon, Portugal. During his tenure, he provided advanced support for CRM software, addressing more challenging customer issues that required in-depth technical knowledge and expertise. His role at Pipedrive significantly enhanced his skills in troubleshooting and customer support within the CRM domain.
Professional Background at Sitel Group and SELLBYTEL Group
André Martins has accumulated valuable experience working at well-known customer service organizations. From 2018 to 2021, he served as a Customer Service Representative at Sitel Group. Prior to that, he was an Applecare Advisor at SELLBYTEL Group for 10 months in 2016 and 2017. His roles in these positions involved supporting business management software, credit-card services, and iOS operating systems, honing his expertise across varied technical landscapes.
Educational Background in Audiovisual Studies
André Martins completed his Bachelor's degree in Som e Imagem at Escola Superior de Artes e Design from 2013 to 2016. His education provided him with a robust foundation in theoretical, artistic, and technical aspects of audiovisual studies. This background contributes to his comprehensive understanding of multimedia elements, which is beneficial in his current field of product support and customer service.
Skills and Collaborations
André Martins is fluent in English and possesses excellent skills in organization, documentation, quality management, troubleshooting, CRM systems, and collaboration. Throughout his career, he has worked with leading companies such as Pipedrive, Intuit, Sonae, and Apple. His commitment to teamwork and collaborative efforts highlights his ability to be a positive contributing member of any organization, driving optimal results through collective expertise.