Samantha S.
About Samantha S.
Samantha S. is an Enterprise Customer Success Manager at Amplemarket with extensive experience in customer success and support roles across various companies.
Company
Samantha S. is currently employed at Amplemarket, where she serves as the Enterprise Customer Success Manager. Her role involves helping enterprises achieve their goals by leveraging the tools and services provided by Amplemarket.
Title
Samantha S. holds the position of Enterprise Customer Success Manager. In this role, she focuses on optimizing customer experiences and ensuring the successful implementation and use of company services by enterprise clients.
Previous Experience
Before joining Amplemarket, Samantha S. had a series of roles at Upflow. She was a Customer Success Manager for one year from 2023 to 2024, an Associate Customer Success Manager for nine months from 2022 to 2023, and a Customer Care Manager for one year from 2021 to 2022. She also worked at Taskworld Inc. as a Senior Support Manager from 2019 to 2021, at AccorHotels as a Front Desk Manager from 2018 to 2019, and at Airbnb in roles such as Regional Support Coordinator and Senior Premium Support Specialist.
Education
Samantha S. studied English and Spanish at Michel de MONTAIGNE College, Bordeaux 3 University, from 2009 to 2011. She also studied Communication and Management in Human Resources at Lycée Grand-Air and earned her high school graduation from 2006 to 2009.
Expertise in Customer Success
Samantha S. has proven expertise in customer success, which is evidenced by her achievements at Taskworld Inc., where she successfully revamped support operations. She significantly improved customer satisfaction metrics, increasing the Net Promoter Score (NPS) from -2.2 to +12.1 in three months and igniting a 10% surge in Customer Satisfaction (CSAT).
Skills and Tools
Samantha S. is proficient in G Suite, Zendesk, and Intercom, utilizing these tools to enhance customer success operations. Her technical skills enable her to streamline workflows and effectively manage customer interactions.
Pioneering Roles
At Upflow, Samantha S. pioneered the Customer Care team, shaping processes and nurturing a culture of excellence. Her pioneering efforts have laid a strong foundation for future operations and customer engagements.