Emily Naufel
About Emily Naufel
Emily Naufel serves as the Director of Customer Success at AmpliFund, bringing extensive experience in customer-focused roles across various industries, including healthcare and technology. Her career highlights include leadership positions at Ecolab and Cardinal Health, where she developed a strong emphasis on customer satisfaction and team performance.
Current Role at AmpliFund
Emily Naufel serves as the Director of Customer Success at AmpliFund, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and service delivery. Her responsibilities include leading initiatives that ensure customer feedback is integrated into service and solution development. Naufel's approach emphasizes the importance of the Voice of the Customer, which aligns with her extensive experience in customer success.
Previous Experience at Ecolab
Emily Naufel has a significant history with Ecolab, where she worked in various roles over a span of eight years. She began as an Operations Specialist from 2007 to 2009, then progressed to Assistant Manager of Operations from 2009 to 2010. Following that, she served as Manager of Operations from 2010 to 2017. Her tenure at Ecolab contributed to her expertise in operations and team leadership.
Experience at Cardinal Health
Naufel held multiple positions at Cardinal Health, contributing to her diverse professional background. From 2017 to 2019, she was the Manager of Non-Acute Account Management, where she focused on client relationships in Dublin, Ohio. She later served as the US Senior Regional Marketing Manager for Localized Temperature Therapy, Woman & Baby, and Urology from 2019 to 2020. These roles enhanced her skills in customer management and marketing.
Educational Background
Emily Naufel studied at Miami University, where she earned a Bachelor of Science degree. Her studies included Marketing and Business Statistics, completed between 2003 and 2007. This educational foundation has supported her career in customer success and operations, equipping her with essential skills for analyzing market trends and customer needs.
Career Development and Specialization
Throughout her career, Emily Naufel has specialized in service and solution excellence. She has a proven track record in team development and leadership, enhancing team performance and cohesion. Her early career was marked by a strong focus on customer-centric approaches, which she refers to as having a 'maniac' mentality towards customer satisfaction. This focus has been a consistent theme in her roles across various industries, including food service, healthcare, and technology.