Naila Haroun Yusuph
About Naila Haroun Yusuph
Naila Haroun Yusuph is an Account Manager based in Belgrade, Serbia, with experience in customer service and quality assurance. She has worked at AmpUp since 2021 and previously held positions at Native Teams People, demonstrating strong problem-solving skills and a commitment to sustainable technology solutions.
Work at AmpUp
Naila Haroun Yusuph has been employed at AmpUp as an Account Manager since 2021. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her work involves proactive monitoring of EV charging networks, which aligns with AmpUp's focus on sustainable technology solutions. Additionally, she contributes to quality assurance by testing software products and reporting bugs, indicating her involvement in product improvement.
Previous Experience at Native Teams People
Prior to her current position, Naila worked at Native Teams People as an Account Manager for four months in 2020. She also held the role of Junior QA/Product Manager at the same company from 2020 to 2021 for ten months. In these positions, she developed skills in client management and quality assurance, which have contributed to her current expertise in handling diverse client needs.
Education and Expertise
Naila studied at the National College of Tourism, where she achieved a First Class overall GPA of 3.7 and earned a Certificate in Travel and Tourism in 2014. She continued her education at the same institution, obtaining a Diploma in Travel and Tourism with a GPA of 4.4 in 2016. Additionally, she studied at Alliance Francaise, earning a Diploma in French language from 2009 to 2013. Her educational background equips her with strong problem-solving skills and innovative capabilities for client management.
Skills and Competencies
Naila possesses innovative skills that enhance her ability to manage a diverse group of clients effectively. She demonstrates strong problem-solving abilities, particularly in stress and time management, which are essential for handling multiple client accounts. Furthermore, she is proficient in using software tools such as Intercom and Humanity, which are important for customer service and communication.
Early Education
Naila's foundational education includes a Certificate in Primary Education from Mikocheni Primary School, completed from 1999 to 2005, and a Certificate in Secondary Education from Oysterbay Secondary School, achieved from 2006 to 2009. This early education laid the groundwork for her later academic and professional achievements.