Joseph J. C.
About Joseph J. C.
Joseph J. C. serves as the Director of Customer Experience at Anaconda, Inc., where he has worked since 2023. He has extensive experience in customer success and account management across various technology firms, including VMware and Trading Technologies.
Work at Anaconda
Joseph J. C. currently serves as the Director of Customer Experience (CX) at Anaconda, Inc., a position he has held since 2023. His role focuses on enhancing customer interactions and ensuring satisfaction within the New York City Metropolitan Area. Prior to this position, he worked at Anaconda as a Senior Technical Account Manager from 2020 to 2022, where he was responsible for managing technical relationships and providing support to clients. He also served as a Senior Manager of Technical Account Management & Solution Architecture from 2022 to 2023, further solidifying his expertise in customer success and technical solutions.
Education and Expertise
Joseph J. C. holds a Bachelor of Science degree in Computer Science and an Associate of Science degree in Criminal Justice from St. John's University. He also earned a Master of Business Administration (M.B.A.) from Centenary University. His educational background supports his extensive experience in technology and customer success management, particularly in the financial sector. He has specialized in serving global banks and financial institutions, focusing on commodities high-frequency trading (HFT).
Background in Customer Success Management
Joseph J. C. has a robust background in customer success management, having worked at VMware as a Customer Success Manager for Enterprise Accounts in 2019. He focused on customer advocacy and technical account management for enterprise-level clients during his tenure at VMware from 2015 to 2019. His experience includes fostering account growth and ensuring successful deployments while serving as a trusted advisor at Trading Technologies International from 2008 to 2015.
Previous Roles and Experience
Before his current role at Anaconda, Joseph J. C. held various positions in the technology and finance sectors. He worked at BASF as a Project Manager for Trading Systems and as an Assistant Dealer for Platinum Group Metals. His experience at Engelhard Corporation as Manager of Technology for Precious Group Metals further contributed to his expertise in managing complex technical projects. Additionally, he founded Digital Net Solutions LLC in 1996, providing technology solutions to small and medium-sized businesses.