Dagan Ghislain Y.
About Dagan Ghislain Y.
Dagan Ghislain Y. is a Technical Support Engineer at Analysis Group in London, with a background in IT roles at Tate and Macmillan Cancer Support.
Current Role in Technical Support
Dagan Ghislain Y. has been working as a Technical Support Engineer at Analysis Group since 2020, based in London, United Kingdom. His responsibilities include configuring and deploying various IT equipment such as PCs, Macintosh computers, printers, mobile and desk telephones, and Blackberry handsets. He also provides an emergency service desk function on weekends and during periods of low staffing levels. Additionally, he monitors the performance of IT infrastructure against service levels as outlined in the IS service catalogue and ensures that data centres, data closets, workshops, and store rooms are maintained in a tidy manner.
Previous Experience at Tate
Before his current role, Dagan served as a Senior Information Technology Engineer at Tate from 2012 to 2019 for a period of 7 years in London, United Kingdom. His role primarily involved advanced IT support and problem solving. Further details of his specific duties and achievements during his tenure at Tate are not provided.
IT Helpdesk Support at Macmillan Cancer Support
Dagan worked at Macmillan Cancer Support as an IT Helpdesk Support from 2009 to 2010 for a duration of 9 months in London, United Kingdom. In this role, he was involved in providing support to end-users and resolving IT-related issues. Specifics of his contributions or notable projects during this time are unspecified.
Educational Background and Certifications
Dagan has pursued a robust educational pathway in Information Technology. He studied at City, University of London and earned two certificates in 2019: Linux Network and System Administration and Linux Server Administration and Security. He also achieved an ITIL Foundation certificate from BCS, The Chartered Institute for IT in 2016. Furthering his education, he obtained a Graduate Advanced Diploma in Information Technology from the London School of Accountancy and Management in 2011. Additionally, he completed a Bachelor of Science degree in Computing Science from Staffordshire University between 2009 and 2011, and an ABE Diploma from the London School of Accountancy and Management in Information Systems from 2008 to 2010.
Role as Floor Manager at EAT Ltd
In his earlier career, Dagan worked as a Floor Manager at EAT Ltd from 2006 to 2012 for a total of 6 years in London, United Kingdom. While his technical roles are more recent, this position likely provided him with crucial managerial and operational skills, although specific details of his responsibilities are not provided.