Ethan White
About Ethan White
Ethan White is a Solutions Engineer at Analysis Group with extensive experience in IT support and technical roles across various companies in Massachusetts.
Title
Ethan White currently holds the position of Solutions Engineer at Analysis Group. His role began in 2021, and he is based in Boston, Massachusetts, United States.
Professional Experience as Solutions Engineer
As a Solutions Engineer at Analysis Group, Ethan White demonstrates a comprehensive understanding of Exchange and Mimecast platforms. His responsibilities include handling high-visibility and time-sensitive incidents, as well as providing tailored support for users across multiple offices in the US and EU. His efforts in redesigning the AV support process for high-level users underline his commitment to ensuring operational efficiency and minimal downtime.
Previous Roles and Experience
Before joining Analysis Group, Ethan White accumulated diverse experience in IT and technical support roles. He served as a Senior Regional Onsite Technician at Cinch I.T. from 2020 to 2021, and as a Technical Support Engineer at Mimecast from 2018 to 2020, in Lexington, Massachusetts. He also worked at LogMeIn as an IT Support Specialist from 2016 to 2018 in Boston, and as an Enterprise Support Engineer at Fuze from 2015 to 2016 in the Greater Boston Area. His earlier roles included a stint as a Telecommunications Analyst at Waters Corporation in 2015 and as a Customer Service Representative at Barnes and Noble from 2011 to 2012.
Founding Experience
In addition to his IT roles, Ethan White founded Mayhem Entertainment, LLC, where he served as the Creative Director from 2014 to 2017. This role in Worcester, Massachusetts, allowed him to explore his entrepreneurial side and display his creative vision, highlighting his versatility and leadership capabilities.
Education and Skills
Ethan White holds a BA in English from Fitchburg State University, where he studied from 2001 to 2006. His technical skills are complemented by strong cross-cultural communication abilities and a demonstrated expertise in process improvement. He has mentored interns and junior support staff, further showcasing his leadership and team-building skills.