Alexander Schwarz
About Alexander Schwarz
Alexander Schwarz is the Director of Customer Success at Anaplan, where he advocates for a digital-first approach in customer engagement. He has extensive experience in customer success and consulting roles at Jedox and Unit4, emphasizing the importance of emerging technologies and sustainability.
Work at Anaplan
Alexander Schwarz currently serves as the Director of Customer Success at Anaplan, a position he has held since 2022. In this role, he focuses on enhancing customer engagement and ensuring successful outcomes for clients. His leadership in customer success aims to foster strong relationships and drive customer satisfaction through effective strategies.
Previous Experience at Jedox
Before joining Anaplan, Alexander Schwarz held multiple roles at Jedox. He was the Director of Customer Success Management from 2021 to 2022, where he managed customer relationships and success initiatives. Prior to that, he served as Head of Consulting from 2016 to 2018 and as a Consultant from 2012 to 2013. His tenure at Jedox involved significant contributions to customer engagement and consulting services.
Experience at Unit4
At Unit4, Alexander Schwarz worked as the Director of Professional Services from 2018 to 2020, overseeing service delivery and client engagement. He also held the position of Head of FP&A Professional Service Practice for 11 months in 2020. His experience at Unit4 contributed to his expertise in professional services and customer success.
Advocacy for Digital-First Customer Engagement
Alexander Schwarz advocates for a digital-first approach in customer engagement, emphasizing the role of emerging technologies such as artificial intelligence. He believes that leveraging these technologies can enhance customer interactions and streamline processes, ultimately leading to improved customer experiences.
Commitment to Sustainability and Diversity
Alexander Schwarz is a strong proponent of diversity and values working within international ecosystems. He also promotes the concept of slow food and sustainability, highlighting the importance of mindful eating and a sustainable future. His commitment to these values reflects his holistic approach to both professional and personal endeavors.