Anthony Leal
About Anthony Leal
Anthony Leal is a Senior Customer Success Business Partner at Anaplan, focusing on innovative programs to enhance customer experience. He has extensive experience in customer success and account management across various companies, including Salesforce and D2L, primarily based in Melbourne, Australia.
Current Role at Anaplan
Anthony Leal serves as a Senior Customer Success Business Partner at Anaplan, a position he has held since 2022. In this role, he develops innovative programs aimed at driving effective change for Anaplan customers. He advocates for customer needs by guiding them to appropriate resources that align with their strategic planning objectives. His focus is on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes through Anaplan's solutions.
Previous Experience at Salesforce
Prior to his current role, Anthony worked at Salesforce as a Commercial Account Executive from 2014 to 2015 in Melbourne, Australia. During his tenure, he was responsible for managing customer accounts and driving sales initiatives. This experience contributed to his understanding of customer relationship management and sales strategies in the technology sector.
Career at D2L
Anthony served as a Customer Success Manager at D2L from 2018 to 2022 in Melbourne, Australia. In this role, he focused on ensuring customer satisfaction and success with D2L's educational technology solutions. His efforts were directed towards building strong relationships with clients and facilitating their engagement with the platform.
Professional Background in Account Management
Anthony has extensive experience in account management, having held various positions throughout his career. He worked as a Regional Account Manager at Trend Micro ANZ from 2013 to 2014 and as a Senior Account Manager at Corporation Service Company / Melbourne IT Digital Brand Services from 2009 to 2013. Additionally, he was an Account Manager at Claranet from 2002 to 2006 in London, UK, and at Melbourne IT from 2007 to 2010 in both London and Melbourne. These roles provided him with a solid foundation in managing client relationships and driving business growth.
Education and Skills
Anthony possesses strong communication, planning, and presentation skills, which are essential for his roles in customer success and account management. His dedication to exceeding customer expectations is evident in his approach to client interactions. While specific educational details are not provided, his extensive professional experience indicates a solid understanding of customer needs and strategic planning.