Anthony Trivetti Salvat, Csm
About Anthony Trivetti Salvat, Csm
Anthony Trivetti Salvat is an Information Technology Support Analyst with extensive experience in IT support roles. He has worked for notable companies such as Simon-Kucher & Partners, RELYPSA, INC., and currently Anaplan, where he implements process improvements and manages IT operations.
Current Role at Anaplan
Anthony Trivetti Salvat serves as an Information Technology Support Analyst at Anaplan, a position he has held since 2019. He operates in the San Francisco Bay Area and is responsible for various IT support functions. His role includes managing IT support operations and ensuring efficient service delivery. He actively implements Scrum and Kanban practices to enhance process standards and transparency within the Anaplan Global IT Support team. Additionally, he maintains a prioritized backlog in ServiceNow to streamline operations.
Previous Experience in IT Support
Prior to his current position, Anthony worked as an IT Help Desk Engineer at RELYPSA, INC., a Vifor Pharma company, from 2018 to 2019. His role involved providing technical support and troubleshooting for IT-related issues. Before that, he was an IT Support Specialist at Simon-Kucher & Partners from 2017 to 2018, where he provided on-site support in San Francisco, California. These roles contributed to his expertise in IT support and service management.
Education and Certifications
Anthony studied Communication and Media Studies at Stephen F. Austin State University from 1993 to 1998, earning a degree over five years. He also pursued further education at Houston's Training and Education Center, where he studied Computer Software and Media Applications and achieved certification from 2007 to 2008. This educational background supports his career in information technology and support services.
Technical Skills and Responsibilities
In his current role, Anthony acts as an Okta administrator, managing employee profile data imports from Workday and provisioning Yubikeys. He provides executive meeting support for Cisco WebEx and Zoom, ensuring seamless audio and video conferencing experiences. Additionally, he facilitates team and cross-team stand-ups and retrospectives to promote alignment and continuous improvement within the IT support team.