Batool Fatima
About Batool Fatima
Batool Fatima is an L3 Support Analyst at Anaplan, with expertise in advanced analytics techniques and Agile Project Management. She holds a Master of Science in Business Analytics from the University of Minnesota and has previous experience as a Data Science Intern at Carlson Analytics Lab.
Work at Anaplan
Batool Fatima has been employed at Anaplan since 2021 as an L3 Support Analyst. In this role, she provides advanced technical support and troubleshooting for Anaplan's products. Her responsibilities include resolving complex issues and ensuring customer satisfaction. Prior to her current position, she worked as a Product Support Analyst at Anaplan starting in 2020. Both roles are based in San Francisco, California, where she has developed her expertise in analytics and customer support.
Education and Expertise
Batool Fatima holds a Master of Science in Business Analytics from the University of Minnesota - Carlson School of Management, which she completed in 2020. She also earned a Bachelor of Science in Economics and Math from Lahore University of Management Sciences, graduating in 2017. Her foundational education includes A levels from Karachi Grammar School from 2011 to 2013. Batool is proficient in advanced analytics techniques and Agile Project Management methodologies, including Scrum.
Background in Data Science
Batool Fatima began her career in data science as a Data Science Intern at Carlson Analytics Lab in 2020, where she gained practical experience for four months. She has also worked as a Marketing Intern at Careem in 2016 for one month. Her internship experiences contributed to her understanding of analytics and marketing, which she has applied in her subsequent roles.
Technical Skills and Tools
Batool Fatima possesses a wide range of technical skills relevant to her role as an L3 Support Analyst. She is experienced in using advanced analytics techniques such as Association Rule Mining, KNN, Decision Trees, Random Forest, and Clustering for both structured and unstructured data. She is also skilled in Causal Inference techniques, including Econometrics and A/B testing. Batool is proficient in various tools, including Salesforce, Spark, Jira, MS Excel, SAP, and QuickSight.
Analytical Techniques and Continuous Learning
Batool Fatima is refining her technical skills in advanced analytical techniques through her studies in the MSBA program at Carlson School of Management. She focuses on Causal Techniques and Predictive Analytics, enhancing her ability to apply these methodologies in her professional work. Her commitment to continuous learning supports her effectiveness in data analysis and project management.