Carrie Martyak Merchant
About Carrie Martyak Merchant
Carrie Martyak Merchant serves as the Principal Program Manager for Customer Success Strategy and Transformation at Anaplan, a position she has held since 2021.
Work at Anaplan
Carrie Martyak Merchant has been employed at Anaplan since 2021. In her role as Principal Program Manager for Customer Success (CS) Strategy & Transformation, she focuses on enhancing customer engagement and improving operational efficiency within the organization. Her responsibilities include overseeing strategic initiatives that align with Anaplan's objectives in customer success.
Professional Role and Responsibilities
As Principal Program Manager, Carrie Martyak Merchant leads various projects aimed at transforming customer success strategies. She collaborates with cross-functional teams to implement best practices and drive process improvements. Her role involves analyzing customer feedback and performance metrics to inform strategic decisions that enhance customer satisfaction and retention.
Background
Carrie Martyak Merchant has a background in program management, with a focus on customer success strategies. Her experience prior to joining Anaplan has contributed to her expertise in managing complex projects and driving organizational change. She has developed a strong understanding of customer needs and market trends, which informs her approach to program management.
Experience in Strategy and Transformation
In her current position, Carrie Martyak Merchant emphasizes strategy and transformation within customer success. She utilizes her skills to identify opportunities for improvement and implement solutions that align with Anaplan's vision. Her work is integral to the company's efforts to enhance customer experiences and streamline operations.