Claire Lord
About Claire Lord
Claire Lord is a Principal Customer Success Business Partner at Anaplan, where she has worked since 2023. She has a background in customer success and strategic yield management, having held various roles at Thomas Cook and Anaplan over several years.
Work at Anaplan
Claire Lord currently holds the position of Principal Customer Success Business Partner at Anaplan, a role she began in 2023. Prior to this, she served as a Senior Customer Success Business Partner at the same company from 2020 to 2023. In her current role, she focuses on enhancing customer success strategies and ensuring clients achieve their desired outcomes with Anaplan's solutions.
Experience at Thomas Cook
Claire Lord has an extensive background with Thomas Cook, where she held multiple positions. She worked as Head of Development & Delivery for Strategic Yield from 2017 to 2019, overseeing key projects and initiatives. Prior to that, she was a Programme Manager for Strategic Yield from 2015 to 2017. Additionally, in 2019, she briefly served as UK Yield Head of Development and Delivery for five months.
Career Progression
Claire Lord's career reflects a steady progression in customer success and strategic yield management. Starting her journey at Thomas Cook, she developed her expertise in program management and strategic development. Her transition to Anaplan allowed her to further refine her skills in customer success, culminating in her current role as Principal Customer Success Business Partner.
Professional Background
Claire Lord has built a professional background centered around customer success and strategic yield management. Her roles at both Anaplan and Thomas Cook demonstrate her ability to manage complex projects and drive customer satisfaction. This experience has equipped her with a deep understanding of customer needs and the strategies required to meet them effectively.