Colum Mc Andrew
About Colum Mc Andrew
Colum Mc Andrew serves as the Head of Technical Content at Anaplan, where he focuses on enhancing content efficiency and user experience. With a diverse background in technical writing and operations, he has held various roles in notable companies including National Westminster Bank and Mimecast.
Current Role at Anaplan
Colum Mc Andrew serves as the Head of Technical Content at Anaplan since 2021. In this role, he manages the global Technical Content Team, which is responsible for maintaining Anapedia end-user content. He focuses on enhancing content efficiency and usefulness through analytics. Additionally, he handles localization requests from various departments within the organization and incorporates multimedia elements, such as videos and downloadable examples, to enrich the written content.
Previous Experience in Technical Writing
Prior to his current position, Colum Mc Andrew held several roles in technical writing. He worked at nChain as a Technical Writer for a brief period in 2015. Before that, he served as the Lead Technical Writer at IDBS from 2007 to 2015. His experience also includes a role as a Technical Writer at Iris Software from 2006 to 2007. These positions contributed to his expertise in creating user-focused content.
Background in Banking and Operations
Colum Mc Andrew has a significant background in banking and operations. He worked at National Westminster Bank in various capacities, including IT Operator and Senior Operations Analyst, from 1976 to 1994. His roles involved operational analysis and IT training, providing him with a solid foundation in both technical and operational aspects of the banking sector. He also served as an Account Manager at Donovan Data Systems from 1994 to 1999.
Experience in Community Management
Colum Mc Andrew has experience in community management, particularly during his tenure at Mimecast. He worked as the Technical Community / Knowledge Base Team Manager from 2016 to 2020. In this role, he was responsible for overseeing the knowledge base and ensuring that technical content met user needs. He also worked as a Technical Copy Writer at Mimecast for a brief period in 2015.
Focus on User Experience
In his professional roles, Colum Mc Andrew has maintained a strong focus on user experience and product usability within content strategy. His approach emphasizes the importance of creating content that is not only informative but also user-friendly, ensuring that end-users can easily access and understand the information provided.