Connie N.
About Connie N.
Connie N. serves as the Principal Program Manager for Customer Success at Anaplan, where she has contributed significantly to customer onboarding and operational efficiency since 2019. With a diverse background that includes roles at the United States Department of Defense and various positions at YMCA and Cal Poly State University, she brings extensive experience in program management and customer experience.
Work at Anaplan
Connie N. currently serves as Principal Program Manager for Customer Success at Anaplan, a role she has held since 2022. She has been with the company since 2019, contributing to various positions including Ambassador for the Anaplan Culture Team. Throughout her tenure, she has launched a new customer onboarding program to enhance the initial customer experience and integration. Connie has also built operational frameworks and playbooks to standardize processes within the Customer Success organization, ensuring efficiency. She was part of the CCO's SWAT team, focusing on special programs that integrate customer perspectives into business decisions.
Previous Experience
Before joining Anaplan, Connie N. held multiple roles in various organizations. She worked at the United States Department of Defense as a Program Lead for eight months in Ramstein, Germany, and Brussels, Belgium. At the YMCA of San Francisco, she served as Administrative Assistant and later as Operations Manager. Additionally, she was a Program Coordinator at Cal Poly Associated Students, Inc. and a Desk Manager at Cal Poly State University. Her diverse experience spans customer success, program management, and operational roles.
Education and Expertise
Connie N. studied Sociology at California Polytechnic State University-San Luis Obispo, where she earned a Bachelor of Arts (BA) degree. She completed her high school education at Monta Vista High School, achieving a High School Diploma. Her educational background provides a foundation for her expertise in program management and customer success, allowing her to effectively contribute to operational improvements and customer-focused initiatives in her professional roles.
Achievements in Customer Success
Connie N. has made significant contributions to customer success initiatives at Anaplan. She has ensured that customer feedback is systematically actioned, fostering a customer-focused culture within the organization. Her work includes the launch of a new customer onboarding program and the development of operational frameworks that enhance efficiency across the Customer Success organization. These initiatives reflect her commitment to improving customer experiences and integrating customer insights into business processes.