Danielle Chapman
About Danielle Chapman
Danielle Chapman is a Senior Customer Operations Manager at Anaplan, recognized for her adaptability and resilience in dynamic environments. With over 15 years of experience in marketing and customer success, she has held various leadership roles across multiple companies, including ACTIVE Network, SK+G, and accesso.
Current Role at Anaplan
Danielle Chapman serves as the Senior Customer Operations Manager at Anaplan, a position she has held since 2023. In this role, she focuses on managing and optimizing digital customer success programs. She identifies and addresses systemic data challenges within the global Customer Success organization and spearheads enhancements to Customer Success Operations tools and systems.
Previous Experience in Customer Success and Marketing
Danielle has over 15 years of experience in marketing and customer success roles. She has worked at various companies, including accesso, where she held multiple positions such as Customer Success Manager and Senior Manager of Experience Marketing. Additionally, she served as an Evangelist at accesso and has experience as an Account Director in direct and digital marketing at Anderson and SK+G.
Educational Background
Danielle holds multiple degrees. She achieved a Bachelor of Arts in Journalism (Public Relations) and Environmental Studies from the University of Oregon. She also earned a Master of Arts in Integrated Marketing Communication from the University of Malta. Furthermore, she completed her Master of Science in Business Administration with a focus on Marketing at San Diego State University.
Adaptability and Resilience in Dynamic Environments
Danielle is recognized for her adaptability and resilience, particularly in dynamic and startup environments. Her ability to navigate challenges and implement effective solutions has been a significant asset throughout her career in customer success and marketing.
Career Progression and Roles
Danielle's career includes a variety of roles across different organizations. She began her career at WelComm, Inc. as an Account Services Manager and progressed to Director of Client Services at 212 Interactive. Her tenure at Anaplan includes roles such as Senior Community Content Program Manager and CX Business Partner / AI Enablement Advisor, showcasing her growth and expertise in customer operations.