Davin Kunovsky
About Davin Kunovsky
Davin Kunovsky is a Senior User Experience Researcher with extensive experience in user research and customer feedback programs. He has worked at notable organizations including Anaplan and Educents Marketplace, and has developed research programs for over one million subscribers.
Work at Anaplan
Davin Kunovsky has been employed at Anaplan as a Senior User Experience Researcher since 2019. In this role, he has focused on integrating user research into the design process and developing metrics and analytics tools. His responsibilities include implementing user research and customer feedback programs to enhance user experience. He previously held the position of User Experience Researcher at Anaplan for 11 months in 2019.
Education and Expertise
Davin Kunovsky studied at Western Washington University, where he earned a Bachelor's Degree in Psychology from 2008 to 2013. He also attended Dev Bootcamp, completing a program in JavaScript in 2014. His educational background supports his expertise in user experience research, data analytics, and customer feedback methodologies.
Background
Davin Kunovsky has a diverse professional background in user experience research and customer satisfaction. He worked at Educents Marketplace as a User Experience Researcher from 2016 to 2017 and served as a UX Consultant at The Gottman Institute from 2013 to 2016. His early career includes roles as a Psychological Research Assistant at Western Washington University and as a Supply Chain Management Intern at Tiv Taam in Israel.
Achievements
Davin Kunovsky successfully implemented user research and Voice of Customer programs at a prominent online educational subscription service, covering over one million paid subscribers. He has developed customer feedback tools that transform large volumes of feedback into actionable insights. Additionally, he has reduced research project timelines by combining traditional and automated user testing methods.
Technical Skills and Tools
Davin Kunovsky is proficient in various data and customer satisfaction tools, including Delighted, Net Promoter Score (NPS), Survey Monkey, and Zendesk. He employs automated testing tools such as UserTesting.com and UsabilityHub, and utilizes traditional testing methods like remote moderated usability testing and prototype testing. His skills extend to data analytics tools such as Google Analytics and Domo.