Dilip Nair
About Dilip Nair
Dilip Nair is the AVP of Customer Success at Anaplan, bringing over 20 years of experience in various roles across multiple industries. His background includes leadership positions in customer success, consulting, and engineering, with expertise in digital transformation and supply chain management.
Work at Anaplan
Dilip Nair has been serving as the AVP Customer Success at Anaplan since 2019. In this role, he focuses on enhancing customer success through a consultative approach. He collaborates with various teams, including sales, services, product engineering, and partners, to ensure clients achieve their desired outcomes with Anaplan's solutions. His leadership in this position emphasizes the importance of customer satisfaction and the effective use of Anaplan's cloud-based planning platform.
Previous Experience in Customer Success
Before joining Anaplan, Dilip Nair held the position of Customer Success Director at BMC Software from 2017 to 2019. In this role, he was part of the Chief Customer Office for the APAC region. His earlier experience includes working as Manager of Consulting Services-APAC at JDA Software from 2012 to 2014, where he managed consulting operations across the Asia-Pacific region, and as a Senior Business Analyst at SanDisk from 2009 to 2011.
Education and Expertise
Dilip Nair earned a Bachelor of Engineering (BE) degree in Mechanical Engineering from the University of Mumbai, completing his studies from 1998 to 2002. His educational background has equipped him with a strong foundation in engineering principles, which he has applied throughout his career. He possesses expertise in cloud and on-premises deployments, with a focus on customer success and SaaS leadership.
Background and Early Career
Dilip Nair began his career as an Engineer Trainee in the Project Department at NOCIL Ltd in Mumbai from 2003 to 2004. He then transitioned to OTE Group in Muscat, where he worked as an Engineer in Spare Parts Planning & Procurement from 2004 to 2006. His early career also includes a role as a Mathematics Instructor at IMS Learning Resources in Mumbai. He later worked at i2 Technologies as a Senior Consultant from 2007 to 2009, further developing his skills in consulting and project management.
Global Experience and Industry Knowledge
Dilip Nair has a multicultural background with professional experience across various regions, including India, the United States, Singapore, Japan, Thailand, and the EMEA regions. He has extensive experience in digital transformation and supply chain management, working across multiple industries such as telecommunications, banking, financial services, insurance (BFSI), manufacturing, retail, and logistics service providers. His diverse experience allows him to understand and address the unique challenges faced by clients in different sectors.