Edmund Wong
About Edmund Wong
Edmund Wong serves as the GTM / Customer Success Director at Anaplan, where he has worked since 2020. He has extensive experience in consulting and customer success, having held various managerial roles at notable companies such as NBCUniversal, Symantec, and EY.
Work at Anaplan
Edmund Wong serves as the GTM / Customer Success Director at Anaplan, a role he has held since 2020. In this position, he is responsible for managing a portfolio that generates over $55 million in annual recurring revenue. Wong oversees 40 customer accounts and leads a team of eight strategists and customer success managers. He has developed a customer experience onboarding and development framework that emphasizes adoption, expansion, value realization, and change management. His work involves collaborating with leading consulting firms such as Deloitte, EY, PwC, and Slalom to ensure successful implementations.
Previous Experience
Prior to his current role, Wong held several consulting engagement manager positions across various organizations. He worked at NBCUniversal Media, LLC from 2017 to 2018, and at Symantec from 2017 to 2019. His experience also includes a brief tenure at Baxalta in 2015, and roles at MUFG in 2020, ExxonMobil from 2019 to 2020, and Sumitomo Mitsui Banking Corporation from 2013 to 2014. Additionally, he served as Vice President at UMT from 2007 to 2015 and as Senior Manager in Business Transformation at EY from 2015 to 2020.
Education and Expertise
Edmund Wong holds a Master of Public Policy (MPP) from Harvard Kennedy School, where he focused on public policy studies. He also earned a Bachelor of Arts (BA) degree with a double major in Economics and Sociology from the University of California, Berkeley, graduating with honors. Wong's educational background supports his expertise in customer success, business transformation, and strategic consulting.
Leadership and Advisory Role
In his current role, Wong acts as a trusted advisor to senior executives, assisting them in developing transformation visions and product roadmaps. He measures return on investment (ROI) for various initiatives, leveraging his extensive experience in customer engagement and business strategy. His leadership in customer success emphasizes the importance of aligning organizational goals with customer needs.