Eric John Lopez
About Eric John Lopez
Eric John Lopez is a Customer Success Business Partner at Anaplan, specializing in customer relationship management and economic forecasting. He has extensive experience in the software industry, having held various roles at companies such as Deltek, NetSuite, and eTelecare Global Solutions.
Current Role at Anaplan
Eric John Lopez serves as a Customer Success Business Partner at Anaplan, specifically within the Success Central team. He has been in this role since 2022, contributing to customer success initiatives in the Philippines. His responsibilities include ensuring customer satisfaction and facilitating effective communication between clients and the company.
Previous Experience at Deltek
Lopez has a notable history with Deltek, where he held several positions. He was a Customer Success Manager from 2014 to 2019, focusing on enhancing customer relationships. He later served as a Team Leader and Senior Customer Success Manager from 2020 to 2022, managing teams and strategies to improve customer success outcomes. His tenure at Deltek lasted a total of five years.
Background in Customer Relationship Management
Lopez possesses a comprehensive background in Customer Relationship Management (CRM). His experience spans various roles that emphasize maintaining and enhancing customer satisfaction. This expertise is reflected in his work at multiple organizations, where he has consistently focused on customer success and relationship management.
Education and Expertise
Lopez studied at Pamantasan ng Lungsod ng Maynila, where he earned a Bachelor of Science in Business Administration with a major in Economics from 2003 to 2007. He has developed specialized skills in Electronic Data Interchange (EDI) and has strong capabilities in Economic Forecasting, indicating his understanding of economic trends and their implications for business.
Career Path and Roles
Eric John Lopez has held various roles throughout his career. He began as a Sales and Solutions Specialist at eTelecare Global Solutions from 2007 to 2011. He then worked at NetSuite as a Channel Account Manager from 2012 to 2014, followed by a position at GXS as an Account Manager from 2011 to 2012. His diverse career path showcases his adaptability and growth in customer success and management roles.