Frank Dang
About Frank Dang
Frank Dang is a Senior Level 3 Support Analyst at Anaplan, where he has worked since 2021. He has extensive experience in technical support roles, including previous positions at Quantum Retail Technology and Lawson Software.
Work at Anaplan
Frank Dang currently serves as a Senior Level 3 Support Analyst at Anaplan, a position he has held since 2021. In this role, he collaborates with Site Reliability Engineers to address infrastructure incidents and platform outages. He is responsible for conducting analysis and managing customer communications during these events. Additionally, he acts as the primary supportability owner for features related to security, core performance, and analytics. His previous experience at Anaplan includes a role as a Level 3 Support Analyst from 2018 to 2021.
Previous Experience at Quantum Retail Technology
Frank Dang worked at Quantum Retail Technology for six years, from 2012 to 2018. He held the position of Retail Science Support Lead/Lead Technical Analyst during this time. Prior to this role, he was a Level 2 Technical Analyst at the same company from 2011 to 2012. His responsibilities included developing and maintaining dashboards and alerts using Splunk and Grafana for global support.
Career Background
Frank Dang has a diverse career in technical support and analysis. He worked at Winmark Corporation as a Senior Support Consultant from 2004 to 2007 and as a Support Consultant from 2002 to 2004. His experience also includes working at Lawson Software as a Technology Support Engineer from 2007 to 2009 and as a Senior Technology Support Engineer from 2009 to 2011. This extensive background has contributed to his expertise in support roles.
Education and Expertise
Frank Dang studied at NEI College of Technology, where he earned an Associate's degree in Applied Science with a focus on Information Management Systems from 1998 to 2000. His educational background supports his technical skills and knowledge in the field of information management and support analysis.
Mentorship and Training
In his career, Frank Dang has taken on mentorship roles, having mentored 13 Level 3 Support Analysts across North America. He also conducts training sessions in areas of expertise for the global customer care organization, sharing his knowledge and experience with others in the field.