Iliana Portugal
About Iliana Portugal
Iliana Portugal is a Level 3 Support Analyst at Anaplan, where she has worked since 2022. She has a background in International Business and Data Analytics, with previous roles in marketing and support across various organizations.
Current Role at Anaplan
Iliana Portugal currently holds the position of Level 3 Support Analyst at Anaplan, a role she has been in since 2022. In this capacity, she assists in the supportability of five different product features, ensuring that customers receive effective assistance. Her responsibilities include developing internal documentation and training materials to enhance customer support knowledge, contributing to the overall efficiency of the support team.
Previous Experience in Customer Support
Prior to her current role, Iliana worked as a Junior Level 3 Support Analyst at Anaplan from 2021 to 2022. Her experience in customer support also includes a position as a Substitute Team Leader at Galileo Learning in 2018, where she worked for two months. This background has equipped her with valuable skills in managing customer inquiries and providing effective solutions.
Educational Background
Iliana studied at the University of San Diego, where she earned a Bachelor of Business Administration (BBA) in International Business from 2016 to 2020. She also attended UC Berkeley Extension from 2020 to 2021, focusing on Data Analytics. Additionally, she studied International Business at Universidad Pontificia Comillas for 11 months in 2018. Her educational background provides her with a strong foundation in business and analytical skills.
Marketing and Communications Experience
Iliana has experience in marketing and communications, having worked as a Marketing Coordinator at Cell-Crete Corporation from 2020 to 2021. She also interned as a Marketing Intern at the Wonderfront Festival in 2019 for two months. Her roles involved developing marketing strategies and communicating effectively with various stakeholders.
Internship and Leadership Roles
Throughout her career, Iliana has held various internship and leadership positions. She served as an Operations and Communications Intern at the San Diego Diplomacy Council in 2020 and was a Vice President of the Student International Business Council (SIBC) from 2019 to 2020. Additionally, she was a Project Member in SIBC in 2019. These roles have contributed to her leadership skills and understanding of organizational dynamics.