Jaja Cantos
About Jaja Cantos
Jaja Cantos is a Customer Success Business Partner at Anaplan, with over 15 years of experience in customer service and management. She has held various roles in notable companies, including Amazon and Deltek, and is actively involved in diversity and inclusion initiatives within her organization.
Current Role at Anaplan
Jaja Cantos serves as a Customer Success Business Partner at Anaplan within the Success Central team. In this role, which began in 2022, Jaja focuses on enhancing customer experience and ensuring the resolution of customer issues. Jaja's responsibilities include taking ownership of customer concerns and implementing strategies to improve overall satisfaction.
Previous Experience in Customer Service
Jaja Cantos has over 15 years of experience in customer service and managerial roles. Prior to joining Anaplan, Jaja held various positions that contributed to a strong foundation in customer relations. Jaja worked as a Team Manager at Amazon from 2018 to 2020, a Customer Success Manager at Deltek from 2020 to 2022, and as a Quality Assurance professional at Affiliated Computer Services Business Process Solutions from 2008 to 2010.
Education and Qualifications
Jaja Cantos studied at Adamson University, where Jaja earned a Bachelor of Business Administration (BBA) with a focus on Marketing. This educational background supports Jaja's expertise in customer service and management, contributing to a comprehensive understanding of business operations and customer engagement strategies.
Leadership and Diversity Initiatives
In addition to Jaja's role at Anaplan, Jaja serves as the Global Lead for Anaplan Pride, which focuses on diversity and inclusion initiatives within the company. This leadership position highlights Jaja's commitment to fostering an inclusive workplace and promoting diversity within the organization.
Career Progression
Jaja Cantos has a diverse career trajectory that includes various roles in customer service and management. Starting as a Customer Service Representative at Affiliated Computer Services Business Process Solutions in 2007, Jaja progressed to positions such as Operations Supervisor and Quality Assurance. Jaja's experience at Deltek as a Research Analyst and Customer Success Manager further solidified Jaja's expertise in customer relations and management.