Karen Delassin, Itil
About Karen Delassin, Itil
Karen Delassin is a Strategic Support Analyst with over three years of experience in various technical roles, currently working at Anaplan. She holds a certification in Anaplan Model Building and is pursuing a Bachelor of Science in Cloud Computing at Western Governors University.
Current Role at Anaplan
Karen Delassin currently serves as a Strategic Support Analyst at Anaplan, a position she has held since 2023. In this role, she focuses on delivering innovative solutions to support business success through the application of cloud technologies. Her responsibilities include effectively communicating complex technical concepts to both technical and non-technical stakeholders, ensuring clarity and understanding across teams.
Previous Experience at Anaplan
Prior to her current role, Karen worked at Anaplan as a Product Support Analyst from 2022 to 2023 for a duration of 9 months. In this position, she contributed to the support and management of Anaplan models, utilizing her skills in technical support to assist users and enhance their experience with the platform.
Technical Support Background
Karen has over 3 years of experience in various technical roles. She began her career as a Technical Service Representative at Randstad from 2016 to 2017. She then worked as a Tier 1 Help Desk Technician at Quadrant, Inc. from 2021 to 2022 for 6 months, and briefly served as Tier 1 Technical Support at Kelly in 2020 for 2 months. This diverse background has equipped her with a solid foundation in technical support and customer service.
Education and Certifications
Karen studied Cybersecurity at Prince George's Community College, where she achieved a Certificate from 2020 to 2021. She is currently pursuing a Bachelor of Science in Cloud Computing at Western Governors University since 2023. Additionally, she holds an Anaplan Certified Model Builder certification, which demonstrates her expertise in building and managing Anaplan models.
Culinary Arts Education
Before her technical career, Karen studied Culinary Arts at Le Cordon Bleu College of Culinary Arts, earning an Associate of Science (AS) degree from 2014 to 2016. This background in culinary arts showcases her diverse skill set and ability to adapt to different fields.