Kate Peter
About Kate Peter
Kate Peter is a seasoned professional currently serving as Global Vice President of Customer Experience Strategy & Scaled Customer Success at Anaplan. With extensive experience in customer success and sales roles across various companies, she has a strong background in developing strategies that enhance customer retention and loyalty.
Current Role at Anaplan
Kate Peter currently serves on the Extended Leadership Team (ELT) at Anaplan, holding the position of Global Vice President, Customer Experience Strategy & Scaled Customer Success. She has been with Anaplan since 2023, contributing to the company's strategic direction in customer experience and success initiatives. Her role involves overseeing customer engagement strategies and implementing best practices to enhance customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Anaplan, Kate Peter held several key positions in customer success. She worked at Gainsight from 2018 to 2022, where she progressed through various roles, including Sr. National Client Outcomes Manager and Regional Director for Customer Success - Strategic Accounts. During her tenure, she developed segmentation and tiered services programs aimed at driving customer retention and growth. Additionally, she served as Global Head of Customer Success at Harvard Business Publishing for one year, from 2022 to 2023.
Sales and Strategic Accounts Background
Kate Peter has a solid background in sales and strategic account management. She served as Director of Sales and Strategic Accounts at Global Employment Solutions from 2014 to 2016. Her experience also includes working at CareerBuilder as Sr. Manager of the Customer Success Team and Major Account Executive, where she focused on enterprise software solutions. These roles contributed to her expertise in managing client relationships and driving business growth.
Educational Background
Kate Peter earned her Bachelor's degree in Political Science - Pre-Law from Virginia Tech. This educational background provided her with a foundational understanding of legal and political frameworks, which she has applied throughout her career in various leadership and customer success roles.
Advocacy and Leadership Initiatives
Kate Peter is passionate about sharing best practices in customer success and leadership. She actively advocates for mental health within her team, fostering a supportive and inclusive culture. Her initiatives focus on enhancing team dynamics and promoting well-being, which she considers essential for effective leadership and customer engagement.