Mary B.
About Mary B.
Mary B. is a Principal Business Partner in Customer Success at Anaplan, where she has worked since 2020. She has extensive experience in customer success roles and a strong background in sales methodologies and solution consulting.
Current Role at Anaplan
Mary B. serves as the Principal Business Partner for Customer Success at Anaplan, a position she has held since 2020. In this role, she focuses on enhancing customer experience and ensuring organizational success. Her responsibilities include developing strategies to foster strong relationships with customers and collaborating with various departments to meet client needs. Prior to this role, she was a Senior Customer Success Business Partner at Anaplan from 2018 to 2020.
Career History
Mary B. has a diverse career in customer success and business partnerships. She worked at Oracle (formerly Siebel Systems) as Director of Industry Solutions from 1998 to 2007, where she contributed to industry-specific solutions. Following her tenure at Oracle, she served as a Customer Success Manager at InsideView, Inc from 2011 to 2013 and as a Senior Customer Success Manager at FPX from 2013 to 2018. Her extensive experience spans over two decades in various roles focused on customer success.
Education and Certifications
Mary B. holds a Bachelor of Science degree in Accounting from Louisiana State University. Additionally, she studied at the Enlightened Wealth Institute, where she focused on Creative Real Estate Financing and Real Estate Investing, achieving Mastery Level Certifications from 2009 to 2010. This educational background provides her with a strong foundation in both finance and real estate.
Expertise in Customer Success
Mary B. possesses significant expertise in pre-sales solution consulting and sales methodologies, including solution selling. She is recognized for her ability to build credibility and trust with customers early in relationships. Her track record includes developing and implementing best practices that contribute to organizational success and enhance the overall customer experience.
Relationship Building Skills
Mary B. is known for her ability to build strong cross-departmental relationships, which enhances the customer experience. Her approach involves collaborating with various teams to ensure that customer needs are met effectively. This skill set has been integral to her success in previous roles and continues to be a focus in her current position at Anaplan.