Melissa (De Lisle) Zakhem
About Melissa (De Lisle) Zakhem
Melissa Zakhem serves as the Senior Director of Customer Success and Head of Global Renewals at Anaplan, where she implements customer success initiatives and engages with stakeholders to enhance customer lifecycle management. With a background in computer science and mathematics, she has held various roles in customer success and project management across multiple technology companies.
Work at Anaplan
Melissa Zakhem serves as the Sr. Director of Customer Success and Head of Global Renewals at Anaplan. In this role, she has implemented innovative customer success initiatives that align with company goals and customer needs. She focuses on enhancing overall customer lifecycle management and utilizes data-driven insights to inform strategies and decision-making. Her efforts consistently improve the renewal process and customer satisfaction. Additionally, she engages regularly with key stakeholders to align on goals, share insights, and develop strategies that support global customer success and business objectives.
Education and Expertise
Melissa Zakhem studied at Regis University, where she achieved a degree in Computer Science and Mathematics from 2000 to 2008. This educational background provides her with a strong foundation in technical and analytical skills, which she applies in her current role at Anaplan. Her expertise in customer success and data-driven decision-making is evident in her approach to enhancing customer experiences and driving business outcomes.
Professional Background
Melissa Zakhem has a diverse professional background with extensive experience in customer success and project management. Before joining Anaplan, she held several positions at Arrow Electronics, including Account/Project Manager and Line of Business Director. She also worked at Agilent Technologies as a Lead Technical Sales Support Representative and at Hewlett-Packard as a Lead eFinance Sales Support Representative. Additionally, she served as Director of Customer Success & Retention for VMware at ServiceSource and worked as an Account Executive at IHS.
Achievements in Customer Success
Throughout her career, Melissa Zakhem has driven a culture of continuous improvement and learning within her teams. At Anaplan, she fosters professional development and a deep understanding of customer needs among her team members. Her initiatives in customer success have contributed to enhanced customer satisfaction and effective management of the renewal process, reflecting her commitment to aligning customer success strategies with business objectives.