Monica Paun
About Monica Paun
Monica Paun is a Customer Success Business Partner currently working at Anaplan in Munich, Germany. She has extensive experience in customer support and management across various companies, including Schock GmbH and SecuTix SA, and holds a Master's degree in European Expert from West University of Timisoara.
Current Role at Anaplan
Monica Paun serves as a Customer Success Business Partner at Anaplan, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and success by leveraging Anaplan's platform to meet client needs. Her work involves collaborating with clients to optimize their use of Anaplan's solutions, thereby enhancing their operational efficiency.
Previous Experience in Customer Success
Prior to her current role, Monica Paun worked as a Customer Success Manager at SecuTix SA from 2019 to 2022. In this capacity, she was responsible for managing customer relationships and ensuring successful implementation of the company's services. She briefly held a similar position at UiPath in 2022, where she continued to develop her expertise in customer success strategies.
Professional Background in Sales and Support
Monica Paun has a diverse background in sales and customer support. She worked at Schock GmbH as an International After Sales representative from 2015 to 2019, where she managed customer inquiries and support in the Regensburg area. Additionally, she served as a Sales Administration Specialist at Laschinger Seafood GmbH from 2013 to 2015, further enhancing her skills in sales operations.
Educational Qualifications
Monica Paun holds a Bachelor of Arts in Traductology, specializing in English and French, from West University of Timisoara, which she completed from 2002 to 2006. She also earned a Master's degree as a European Expert in Politics, Economics, and Laws of the European Union member countries from the same university between 2006 and 2008. Her educational background supports her multilingual capabilities and understanding of international markets.
Early Career in Customer Support
Monica began her career in customer support at Internet Marketing OnLine in Timişoara, where she worked as a Manager for Customer Support from 2006 to 2013. In this role, she managed support for the English, French, and German markets, gaining valuable experience in multilingual customer service and support management.