Muskan Arora
About Muskan Arora
Muskan Arora is a Strategic Account Specialist with a background in Applied Accounting and extensive experience in client data analysis and account management. She has worked at various companies, including Anaplan and Caseware, where she significantly improved client engagement and satisfaction metrics.
Work at Anaplan
Muskan Arora currently holds the position of Strategic Account Specialist at Anaplan, where she has been employed since 2023 in Ottawa, Ontario, Canada. In this role, she focuses on enhancing client engagement and satisfaction through strategic analysis and support. Previously, she worked as a Product Support Analyst at Anaplan from 2022 to 2023. During her time in this position, she contributed to improvements in client issue resolution processes, achieving a 10% increase in overall client satisfaction.
Education and Expertise
Muskan Arora has a diverse educational background. She studied Applied Accounting at Red River College Polytechnic, earning a diploma in 2017. She furthered her education at the Asper School of Business, where she studied Accounting and Business/Management, achieving minors from 2018 to 2020. Muskan completed her Bachelor's degree at the University of Manitoba from 2018 to 2021. Her studies have equipped her with a strong foundation in accounting principles and business management.
Background
Muskan Arora began her career as a Workforce Management Analyst at 24-7 Intouch in 2017, where she worked for five months. She then transitioned to SkipTheDishes as a Customer Support Specialist, serving from 2018 to 2022. Following this, she worked at Caseware as a Product Support Analyst for eight months before returning to Anaplan. Her career path reflects a focus on client support and account management across various industries.
Achievements
Throughout her career, Muskan Arora has achieved significant results in client engagement and satisfaction. She increased actionable insights generated by 30% through the use of Splunk for client data analysis. Additionally, she contributed to a 10% reduction in client churn by conducting detailed account analyses. Muskan also improved proactive client engagement strategies by 15% and facilitated a 20% improvement in response time to client inquiries through collaboration with internal teams.