Nina Dean
About Nina Dean
Nina Dean serves as the Head of Product Support at Anaplan, where she has held various roles since 2014, including Director of Global Customer Care. With a background in support analytics and a degree in Management Science with Information Technology from the University of Exeter, she has extensive experience in customer service and team development.
Current Role at Anaplan
Nina Dean currently serves as the Head of Product Support at Anaplan, a position she has held since 2021. In this role, she focuses on enhancing customer support services and ensuring effective issue resolution. She also works as the Director of Global Customer Care, a role she has maintained since 2019. Her responsibilities include collaborating with Engineering, Product, and Operations teams to deliver exceptional customer service. Additionally, she is involved in recruiting efforts for various roles within Anaplan across multiple global locations.
Previous Experience at Anaplan
Nina Dean has held multiple positions at Anaplan. She worked as a Level 3 Support Analyst for seven months in 2014, followed by a role as Level 3 Support Manager from 2015 to 2017. She then transitioned to Head of Level 3 Support, where she served from 2017 to 2019. Her tenure at Anaplan has provided her with extensive experience in managing support teams and improving customer service processes.
Career Background
Nina Dean has a diverse background in customer support and operational analysis. Prior to her roles at Anaplan, she worked at Cognos as a 3rd Level Support Analyst from 2003 to 2008 and at Adaytum in a similar capacity from 2001 to 2003. She began her career as an Operational Research Analyst at Nestlé, where she worked from 1998 to 2001. This varied experience has equipped her with the skills necessary to manage and support global teams effectively.
Education and Expertise
Nina Dean earned a Bachelor’s Degree in Management Science with Information Technology from the University of Exeter, completing her studies from 1995 to 1998. Her educational background supports her expertise in both technical and non-technical communication, enabling her to interact effectively with a wide range of customers. This foundation has been instrumental in her career in customer support and operational management.
Skills and Contributions
Nina Dean possesses strong communication skills that facilitate effective interactions with customers and internal teams. She is passionate about solving customer issues in innovative ways that benefit both the customer base and internal operations. Her experience includes growing global support teams that provide follow-the-sun support, ensuring that customers receive timely assistance regardless of their location.