Paul Gallagher
About Paul Gallagher
Paul Gallagher is a Senior Customer Success Business Partner at Anaplan, with a background in resource planning and demand analysis. He has experience in training and implementation across various companies, notably QVC and RSA, and has contributed to significant cost savings and strategic initiatives.
Current Role at Anaplan
Paul Gallagher currently serves as a Senior Customer Success Business Partner at Anaplan, a position he has held since 2021. He operates from London, England, where he focuses on enhancing customer success strategies and fostering strong relationships with clients. In this role, he leverages his extensive experience in customer success and training to support clients in maximizing the value of Anaplan's solutions.
Previous Experience at Anaplan
Before his current role, Paul Gallagher worked at Anaplan as a Customer Success Business Partner from 2019 to 2021 and as a Training Consultant from 2017 to 2019. During his tenure, he facilitated programs such as 'The Anaplan Way' and 'Train the Trainer' across Europe and America, contributing to the development of partner companies. His experience at Anaplan has equipped him with advanced model building skills, recognized by clients and peers.
Professional Background in Resource Planning
Paul Gallagher has a solid background in resource planning, having worked at QVC as a Resource Planning Analyst from 2008 to 2014. He implemented the Pipkins system and reporting setups at the QVC Distribution Centre, which included facilitating workshops for users. His strategic reviews led to significant cost savings, achieving an annual saving of £85,000 for the organization.
Education and Certifications
Paul Gallagher completed his education at Maricourt High School from 1995 to 2000. He furthered his studies at the University of Ulster, where he achieved a qualification in Contact Centre Management from 2012 to 2013. Additionally, he completed the PPF's 'Advanced Certificate of Contact Centre Planning', enhancing his expertise in contact center operations.
Community Engagement and Representation
Paul Gallagher has actively engaged with the community by representing QVC in careers talks at primary schools. This involvement reflects his commitment to sharing knowledge and inspiring the next generation regarding career opportunities in the business sector.