Paulo Raphael Roxas
About Paulo Raphael Roxas
Paulo Raphael Roxas is a Senior Deal Desk Analyst at Anaplan, with over 8 years of experience in the B.P.O. industry. He has held various roles in management and training, demonstrating strong employee relations and work efficiency.
Work at Anaplan
Paulo Raphael Roxas serves as a Senior Deal Desk Analyst at Anaplan since 2023. In this role, he is responsible for analyzing and supporting deal structures, ensuring alignment with company policies and client needs. His position is remote, allowing him to leverage his extensive experience in the business process outsourcing (B.P.O.) industry.
Previous Experience at HCLTech
Prior to joining Anaplan, Roxas worked at HCLTech from 2020 to 2023. He held two positions: Deal Strategy Support for two years and Deal Strategy Support Trainer for 11 months. In these roles, he developed strategies to optimize deal processes and trained new employees, enhancing team performance and efficiency.
Experience at TSA Group - Australia
Roxas has significant experience at TSA Group - Australia, where he worked from 2014 to 2020. He began as an Order Management Representative, then progressed to Team Lead, and later served as a Coach. His tenure at TSA Group spanned six years, during which he managed teams and contributed to operational improvements.
Education and Expertise
Roxas studied at Bulacan State University, where he earned a degree in Registered Nursing from 2009 to 2013. His educational background complements his professional experience, providing him with skills in management and employee relations. He has over eight years of experience in the B.P.O. industry, covering various roles from agent to supervisory level.
Management and Team Leadership Skills
Roxas possesses strong management skills, particularly in balancing employee relations and operational demands. He has experience working in a rotational shift environment, including at the managerial level, and has successfully handled teams of more than 30 members. His dedication and work efficiency have been noted throughout his career.