Peter Jacobi
About Peter Jacobi
Peter Jacobi serves as the Sr. Director of Premium Services Strategy & Field Operations at Anaplan, where he has worked since 2023. He has extensive experience in customer support and management, having previously held various roles at Best Buy and Anaplan over a span of nearly two decades.
Current Role at Anaplan
Peter Jacobi serves as the Sr. Director of Premium Services Strategy & Field Operations at Anaplan. He has held this position since 2023, contributing to the company's strategic initiatives in premium services. His role involves overseeing field operations and enhancing service delivery to clients. This position builds on his previous experience at Anaplan, where he worked as the Senior Manager of Global Support and Director of Customer Care.
Previous Experience at Best Buy
Peter Jacobi has extensive experience at Best Buy, where he held various roles over a span of several years. He started as a Sales Associate in 2004 and progressed to several positions, including Geek Squad Associate, Geek Squad Supervisor, and Home Theater Supervisor. He also served as a Computer Supervisor and Best Buy Mobile Manager. His tenure at Best Buy lasted from 2004 to 2017, during which he developed a strong foundation in customer service and technical support.
Education and Certifications
Peter Jacobi studied at Milwaukee Career College, where he focused on Help Desk Professional training and achieved A+ Certification. He also attended the University of Wisconsin-Washington County, where he studied Business/Managerial Economics. His educational background supports his professional expertise in managing technical support and customer service operations.
Skills and Expertise
Peter Jacobi possesses a range of skills relevant to his roles in management and customer service. He has experience coordinating activities across departments related to production, pricing, sales, and distribution. He is knowledgeable in managing employees, including hiring and developing job descriptions. Additionally, he has strong leadership, team building, and communication skills, making him effective in working with individuals at all organizational levels.
Career Progression
Peter Jacobi's career progression reflects a commitment to growth in the technology and customer service sectors. After starting at Best Buy, he transitioned to Anaplan, where he spent five years as Senior Manager of Global Support before advancing to Director of Customer Care and then to his current role. His career trajectory demonstrates his ability to adapt and lead in various environments.