Rodney Piepho
About Rodney Piepho
Rodney Piepho serves as a Customer Health Partner at Anaplan, where he has worked since 2014. He holds a BS in Accounting from Minnesota State University, Mankato, and has previous experience in tax services and order pipeline management.
Work at Anaplan
Rodney Piepho has been employed at Anaplan as a Customer Health Partner since 2014. In this role, he focuses on enhancing customer satisfaction and ensuring the effective use of Anaplan's services. His responsibilities include managing customer inquiries and issues, as well as collaborating with various stakeholders to improve user experience. His tenure at Anaplan spans nearly a decade, during which he has contributed to the company's customer engagement strategies.
Education and Expertise
Rodney Piepho studied Accounting at Minnesota State University, Mankato, where he earned a Bachelor of Science degree from 2009 to 2011. He also pursued studies at Colorado State University. His educational background provides a strong foundation in financial principles and analytical skills, which he applies in his professional roles.
Background
Prior to his current position, Rodney Piepho worked in various roles that contributed to his professional development. He served as a Strategic Federal Tax Services Intern at Grant Thornton LLP from 2011 to 2012, where he gained experience in tax services. He also worked briefly as a DVS Order Pipeline Specialist at Target in 2012, where he focused on improving the guest experience through effective workflow management.
Achievements
During his career, Rodney Piepho has successfully managed a high-volume inbox of vendor issues, which led to a significant reduction in 'stuck' orders during peak seasons. He has also diagnosed and resolved technical EDI document mapping issues, collaborating with vendors to implement effective solutions. These contributions have enhanced operational efficiency and customer satisfaction.