Shannon Quartly
About Shannon Quartly
Shannon Quartly is a Senior Customer Success Business Partner at Anaplan, with over 20 years of experience in software system implementations and a strong background in client success and SaaS solutions.
Work at Anaplan
Shannon Quartly has been serving as a Senior Customer Success Business Partner at Anaplan since 2022. In this role, she focuses on ensuring client satisfaction and success with Anaplan's software solutions. Her responsibilities include managing client relationships and facilitating the effective use of Anaplan's services to meet customer needs. This position builds on her extensive background in customer support and software implementation.
Previous Experience at IBM
Shannon Quartly has a notable history with IBM, where she held multiple roles over several years. From 2009 to 2013, she worked as a TM1 Software Specialist in St Leonards, Australia, contributing to software system implementations. Following this, she served as an Escalation Leader in Customer Support for the Asia Pacific region from 2013 to 2016. Later, she transitioned to the role of Cloud Client Advocate - Industry Solutions from 2016 to 2021 in West Pennant Hills, NSW, Australia.
Background in Software and Client Success
Shannon Quartly has over 20 years of experience in managing software system implementations, upgrades, and enhancements. Her career spans across Europe and Asia Pacific, showcasing her ability to gather and translate requirements between technical and business groups. For the past 7 years, she has focused on client success and SaaS solutions, demonstrating adaptability and quick learning in new roles.
Early Career at Manugistics
Shannon Quartly began her career at Manugistics, where she worked as an Accounts Assistant from 1997 to 1998 in Bracknell, Berkshire, UK. She later took on the role of European Financial Systems Administrator from 1998 to 1999, also in Bracknell. These early positions provided her with foundational experience in financial systems and client management.